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This is support! Kudos to PosterBurner.com

December 17, 2012 1 comment

I was excited as heck. I found this amazing Business intelligence poster(to be more Imageprecise @m0dernist found it) that I wanted. We are doing a bunch of BI initiatives and it looked like it would be a helpful visual tool for us.

So I went to Microsofts site got the image(what I thought was the image), sent it on to posterburner.com and waited happily for my super cool poster to arrive. My long cardboard cylinder showed up in short order. Hands shaking with geeky anticipation I carefully unfurled my master piece… and boy did it look bad.  Image

Well I was a little irritated and a little nervous because this was my first time dealing with these folks over at posterburner.com and I didn’t know how amazing their support was. I sent an email over saying “Hey what the heck is going on my poster looks bad yadda yadda.”

Their responsive support saw the issue and  started looking into why and how it could be fixed. During this time I, the super awesome tech, was feeling pretty good. Obviously they were all over the mistake they had made and they sure as heck were gonna make it right by golly or they would face my wrath and the wrath of my 3 followers. And this is where they decided to earn a forever fan and advocate of posterburner.com.

Ultimately I get a support fellow named Matt who explains very diplomatically that me – super tech brain that I am – had uploaded the thumbnail copy of  the poster and not the poster at all. His response deserves to be seen –

“…otherwise the only option I’m afraid is to painstakingly retype and reset every paragraph with the correct text in high resolution.  If you have access to the source text we can do this for you but it will not be able to ship in time for the holidays.  If none of these options are suitable we can offer a refund for your order.  I am sorry we were not able to catch this earlier and save you some time.  If you have any ideas we’ll do whatever we can to resolve this for you as fast as possible.”

I couldn’t really believe his response. It actually took me a day to respond because I was in awe of the greatness of it.

I uploaded the wrong file, they created the poster that I actually asked for, it arrives, I am unhappy, I complain and blame them for my mistake, they recognize that it is actually user error(my end users would be tickled I think) and they don’t even bring that up.

What they do mention is – They are willing to retype from scratch the poster if I can find the source – now I aint the brightest but thats gonna take a lot of time a lot more than the paltry amount they charge for their awesome service – they are willing to take the full cost of the error I created and do whatever the heck it takes to make sure I feel satisfied with their service. Well kudos to you posterburner.com and kudos to you Matt Stephenson you make the world awesome. I ended up finding the correct PDF and sending that on and they are getting it back to me asap.

It rocks to do business with companies like this and even though i don’t have a need often if I ever do need to print me a poster, I know where I can go that’ll treat me like the princess I think I am. So check em out. They get it and they will treat you right!