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This is support! Kudos to PosterBurner.com

December 17, 2012 1 comment

I was excited as heck. I found this amazing Business intelligence poster(to be more Imageprecise @m0dernist found it) that I wanted. We are doing a bunch of BI initiatives and it looked like it would be a helpful visual tool for us.

So I went to Microsofts site got the image(what I thought was the image), sent it on to posterburner.com and waited happily for my super cool poster to arrive. My long cardboard cylinder showed up in short order. Hands shaking with geeky anticipation I carefully unfurled my master piece… and boy did it look bad.  Image

Well I was a little irritated and a little nervous because this was my first time dealing with these folks over at posterburner.com and I didn’t know how amazing their support was. I sent an email over saying “Hey what the heck is going on my poster looks bad yadda yadda.”

Their responsive support saw the issue and  started looking into why and how it could be fixed. During this time I, the super awesome tech, was feeling pretty good. Obviously they were all over the mistake they had made and they sure as heck were gonna make it right by golly or they would face my wrath and the wrath of my 3 followers. And this is where they decided to earn a forever fan and advocate of posterburner.com.

Ultimately I get a support fellow named Matt who explains very diplomatically that me – super tech brain that I am – had uploaded the thumbnail copy of  the poster and not the poster at all. His response deserves to be seen –

“…otherwise the only option I’m afraid is to painstakingly retype and reset every paragraph with the correct text in high resolution.  If you have access to the source text we can do this for you but it will not be able to ship in time for the holidays.  If none of these options are suitable we can offer a refund for your order.  I am sorry we were not able to catch this earlier and save you some time.  If you have any ideas we’ll do whatever we can to resolve this for you as fast as possible.”

I couldn’t really believe his response. It actually took me a day to respond because I was in awe of the greatness of it.

I uploaded the wrong file, they created the poster that I actually asked for, it arrives, I am unhappy, I complain and blame them for my mistake, they recognize that it is actually user error(my end users would be tickled I think) and they don’t even bring that up.

What they do mention is – They are willing to retype from scratch the poster if I can find the source – now I aint the brightest but thats gonna take a lot of time a lot more than the paltry amount they charge for their awesome service – they are willing to take the full cost of the error I created and do whatever the heck it takes to make sure I feel satisfied with their service. Well kudos to you posterburner.com and kudos to you Matt Stephenson you make the world awesome. I ended up finding the correct PDF and sending that on and they are getting it back to me asap.

It rocks to do business with companies like this and even though i don’t have a need often if I ever do need to print me a poster, I know where I can go that’ll treat me like the princess I think I am. So check em out. They get it and they will treat you right!

The trick to windows 8

November 10, 2012 Leave a comment

Windows 8 was frustrating for me to learn. As i navigated around I was having such a hard time becuase i was not on a touch monitor. On surface windows 8 is a thing of pure beauty. With out touch it kinda felt like a fish out of water. Then I discovered the power of the right click.

The secret of any OS is quickly getting you to the place you need and windows 8 uses the right click to emulate alot of the touch features.

Start Screen for windows 8 – Badass in my opinion. Alot of converged data but still organized as you would like it.

 Above – No right click.

But if you right click on that screen the All apps comes up. Click that to get all your applications.

Below – Right ClickWindows 8 right click – All apps bottom right – on touch you would swipe up from the bottom to have it pop up.

That will take you to this screen.

Right click on apps inside all apps. Each app can have customized items in the bottom border bar.

 

This is pretty much the money shot for windows 8. You can open, run and do everything you need to from this screen. Right click on any icon and you will see the options for that application in the bottom border bar. The design becomes pretty fluid with a little use. Now that Im used to right clicking Im having better experience. I still forget about the right click from time to time so it will take a little while for it to become second nature.

Windows 8 may take a little while to learn but you didnt always know apple, and you didnt always know how to drive so Im sure with a little time and patience you will be pro at it. I think its important to take a hard look at this OS. Its not perfect but it is truly innovative. It is a ground up approach taking what has become our preferred way to interface into account in almost every decision. Its worth your time.

Categories: Tech, windows 8 Tags:

Twitter Basics – Choosing who to follow for first time tweeps

February 8, 2011 1 comment

Twitter is the next evolution in collaboration. It helps me quickly solve problems and get questions answered and enables me to connect with subject matter experts in different fields.  It’s a global stream of real time knowledge that anyone can tap into and leverage, unconstrained by websites, circles, friends, groups, clubs, wealth, fame or power. There are no barriers to your answers anymore, there are only barriers to your willingness to reach them.  The answers to most questions are out there and its all kinda free.(meaning its not money we are trading as currency but personal data-Same as Facebook, LinkedIn and most other “Free” sites)

If your new or on the fringe of twitter you are probably saying mehhh, hows that again? When the new and uninitiated first get on twitter all they see is a bunch of gibberish that occasionally pertains to them.

An important part of your twitter experience will be dictated by who you choose to follow. Anyone you follow has their tweets displayed in the timeline you see when you log on to twitter.

If you follow people that consistently tweet junk(tweets that you do not find interesting, or valuable)  get rid of em and get someone new. No one is going to have hurt feelings because you stopped following, its just part of the twitter experience.

Heres a run down on how to find people to follow that will be valuable to you in the beginning as you are learning this brave new world. Again this is just one method in a million.

1. If you dont have a Twitter account go get one. Skip all the extra steps,  just sign up and verify the account.

2. Get a twitter client for your phone. Skip twitter if you are unwilling or adverse to doing that. To understand and really get twitter you need to be able to access it on the go. Its a tool, one of the best ever so make sure you keep it close.

3. Make a list of your passions, hobbies, favorite books. For example- Cooking, Running, Knitting, Dogs, Beer, 60 minutes, Camping, Republican, Liberal, Computers- Get 10 items on your list.

4. Go to WeFollow. Type your categories in their search field –

5. Look through the list and pick out 10 -20 people for each hobby or passion you have.

6. Now ease back. Relax and watch twitter work.

7. For the first week, check twitter regularly as you can. Force your self to do it. If you have followed folks that your passions and interest align with, every time you look at your stream it should be filled with stuff that has some interest to you. If you find your self looking at garbage, unfollow those that tweet about things that dont spark you.

8. Follow your timeline. Watch these folks that you have chosen to follow, interact. You will begin to understand how it all works. You will soon get what a reply, mention and hashtag is and come to understand how to use them. Interact with people. If someone you follow asks a question answer it, or ask them questions. Depending on who it is and what their personal twitter ethos is you may get a response, you may get a lot of reponse or you may get no response.

9. Twitter is no obligation. Thats a great thing. There is no obligation to reply and should be no hard feelings if not replied to. But start reaching out. Start following some folks that the people you follow, follow. And when you can contribute do so. Example- As you follow people and people follow you, you will catch questions and dialogs and all kinds of bits of conversations. Talk to them. Answer and ask questions if you can, and help people that you can.  Twitter gives you an unlimited reach. You just have to figure out if you want to use it and how.

10. As time passes and you become more familiar with your own little twitter sphere you will find out who you can reliably ask questions to about certain subjects and you will be able to identify those people that really enhance your twitter experience. I have key people areas of my twittersphere.  Cooking guru’s, sql jedi’s, and videography wizzes are just some of the relationships that I try to cultivate to ensure I have some go to people in times of need. And generally it works. You will get out of twitter what you put in.

As always thanks for reading and more thanks for comments. 🙂

You can always ask me a question or 2 @ferox11.

How can twitter make my conference experience better?

January 14, 2011 6 comments

I want to look at a perfect world for a second. Rose colored glasses on if you please.

We are going to go to a conference. A conference where everyone has a twitter account and everyone has a phone with a twitter client(i ❤ Uber Twitter-if your phone has a client). At this conference Im able to ask a question via twitter – “How do I fix problem x? #confhash” –  All these fine folks are periodically checking the relevant conf hashtags and are able to provide input immediately with a reply. In the next 5 min I get 3 reply’s from users that have had the same issue, 1 reply from staff and 1 reply from a vendor that wants to sell me a solution. I end up meeting with the 3 users and solving the issue, rubbing shoulders with the staff and the vendor buys me a drink.  Ive just leveraged the staff, the facilitators of the conference, the attendees and folks that are not physically present. All which now feel included and can participate. Also all around the conference halls are monitors with the live twitter feeds of the hashtags so others can look at the questions and happenings and going on as well.  Pulling them in. Getting them involved or as the mighty @unmarketing preaches, engaging them.

The networking at the conferences is by far the best reasons to go. The folks that you meet and make pals with and can call are the real take aways. The classes are good but the people are great. And twitter makes it easier for us to connect with each other. If I know that there are 10 -15 folks that are getting in a bit early and have been chatting on #conftech why not arrange a little dinner get together. One I would have never had the chance to have before hand.

Another area that a good implementation of twitter at a conference could help tremendously would be for first time attendees. There is not a better way to heard those poor overwhelmed souls and keep them together than to say Hey follow #confNoobs and ask questions on #confNoobs and we will get you sorted out. But the conference has to push i to the attendee’s. And it needs to start before conference. They have to say get on twitter, use these hashtags, lets start talking.

If your going to a conference, beg plead and cry to make them start using twitter. The first year wont be great, there are many lessons to learn but after you see the result the next time you plan a conference it will be an intregral part of the strategy.

Twitter is this amazing free tool that we can use to connect to each other but like any tool if it is unused then it is unproductive.

ps here is another very involved article about twitter and conferences.

Categories: social Media Tags: , ,

Anatomy of a Tweet

January 14, 2011 Leave a comment

I feel like I am constantly introducing new folks to twitter. I find my self trying to explain what a tweet is and how it works quite a bit so i thought i would throw a little basic twitter info up. This will be the first in a short series on twitter basics.

1. Avatar – A graphical representation of you. Many pundits say to have a face picture so others can connect with you more easily. Here are some thoughts on avatars. They are at least good to know even if you choose to ignore them, which plenty do.

2. Twitter Name – The name you choose as your twitter handle. I chose Ferox11(Ferox was a gargoyle from a roleplaying game long ago, and 11 is a cool number) the fella above chose a more practical name, his own. You want the twitter name to be a short as possible.(tweets have 140 character limit and names count) Twitter names can be changed after the fact.

3. Persons Name- The name you entered in your profile.

4. Link to article shortened by Bit.ly– A lot of tweets are used to pass links(news, pictures, movies,websites), because the native links can be extremely long, companies have come up with a way to shorten them. Google, Twitter, and Bit.ly all offer this service. One of the cool things about these services is you can see which of your links were clicked and when, here. So the process would be – Your surfing around and you find a cool article about pacman and you want to share it. You could copy the url from the web browser paste it into bit.ly and it would shorten that link and then track any clicks.

5. The actual body of the tweet- For this tweet it is the Title of the article the entire contents of the tweet can not be more than 140 characters. That includes the text, the links and hashtags or any other character.

6. Tweet hashtag – Hashtags were first created to categorize  topics. Say I want to have a specific discussion about Chickens – so I can eliminate all the other Chicken bs floating around twitter I tag all my tweets pertaining to this specific conversation with #chicken so folks that want to be in on it can easily eliminate all the other conversations with the word chicken in it, by searching for #chicken. Now, Hashtags have become that and alot more. In the instance above he is simply emphasizing that the article pertains to cool science. Not really hoping that anyone is following the specific hashtag but more giving a theme to the tweet. The best explanation that I have found is here. Clever uses of hastags are cool.

7. When – how long ago was the tweet.

8. Click to Favorite – You favorite a tweet if you want to save it. Initially you will not use it but sooner or later as you progress down the twitter road you will find tweets you want to save or really enjoy. You could also use http://www.tweetfiler.com to save tweets. just send a tweet you want to save to @tf66 and it will be saved for you. Add **category to add a category to it. Check it out, its one of my little web tools.

9. Click to Retweet – A retweet is when you like the tweet enough to retweet it to all of your followers. On the twitter website you can not edit or do anything to the retweet, you click the button, a box pops up asking if you really wanna send it to all your followers you click yes and BAM all your followers have it. A retweet you send looks like this in your stream – 

a tweet that has been retweeted to you by someone you follow looks like this-– you can see the Twitter user Carr2n liked this enough to retweet it, and since i follow him I received the retweet.

Retweeting is currency in twitter and it pays to use retweeting strategically. People like to be retweeted. I always know who retweets me and I try and keep an eye out for stuff I think they might appreciate being retweeted. It takes some time to understand it but master retweeting and you will do well.

10. Click to Reply- If I wanted to tweet back to Lance and tell him Hey great article it would look like this. You can see I start the tweet with @lanceulanoff (in twitter parlance a mention)- his twitter name with @ symbol in front of it. This is a reply. Replys do not show up to my followers unless they are following both he and I. Stop for a second and understand that. Replys do not show in anyones tweet stream unless your followers are also following the person you are replying to. I often see folks tweet replys but are obviously intending the tweet for a broader audience. Any one visiting my tweet stream will see that reply so its not private at all just doesnt show up to my followers when i send the tweet unless they are following both.

11. Direct Message- Just something you need to know. The way you privatly tweet someone is to direct message them. You place a d (twittername) – then the tweet and its private only between you and the recipient. The only catch being you can only DM those that are following you. Very elegant simple controls.

I think thats enough for Lesson 1. Let me know if I am wrong or missed things. hope to see ya on twitter.

InjekTwit

December 8, 2010 Leave a comment

The vision for Injektwit was to enable businesses that didn’t have time or personnel to take advantage of Twitter to do so productively, easily and with minimal risk. A business, individual or organization could get set up on Injektwit in 5 minutes and start offering news and information in their specific area of expertise immediately.

Injektwit is great for Twitter newcomers but there are many tools and uses for the old hats as well. There is scheduled tweets, there is the easy to create countdown and a gamut of content creation options ranging from Biblical quotes to a day in history all which can be added to your twitter stream automatically or selectively.

Injektwit allows you to be you on twitter while it does the work.

Dance Central and Kinect Vid

November 7, 2010 Leave a comment

The kid and all her pals are digging Kinect. Its cool watching these girls who have had a cursory interest in video games being pulled into it like some grizzled WOW junky. And the coolest thing is they are not static games, these are filled with movement and motion. When she pauses Kinect she grabs for water. I watched Dorothy play for about an hour and a half and she was huffing after. Its a really cool healthy thing and I appreciate it.